Customers are entitled to terminate the contract, without penalty, within 10 days from the date of delivery.
ONLINE RETURNS
On our website Customers can request a size exchange or make a refund request.
Shipping costs are at customer’s charge. Returned products are shipped under the entire responsibility of the customer.
CONDITIONS
- Products have to be returned in the same condition in which they were received in their original packing
- There is a possibility of the product being refused if the product is damaged.
- Having accepted the returned item(s), we will refund the amount paid for the purchase of the returned products via Bank Transer.
DEFECTIVE PRODUCTS
Customers have the right to return any product that should arrive faulty. In such cases, customers should contact Customer Care (customerservice@utopiatraditional.com) to affect the return procedure. Please remember to attach a picture of the defective product.
IMPORTANT INFORMATION
All items are quality checked for any faults before shipment.
We have done everything possible to ensure that the colours of the products featured on our site appear as close as possible to reality. But we cannot guarantee that the colour displayed on your screen is completely identical to that of the actual product.
In order for the return process to be handled as quickly as possible, Customers are requested to send all the items that they wish to change, in a single shipment.
In order to reduce the risk of damage to the products, we recommend to return them in the same packaging in which they were received. Should the original packaging no longer be available, items may be sent in different packaging, providing they are well protected.
Returned items that are damaged, stained or altered will be rejected and not reimbursed.